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FAQ

Frequently Asked Questions
- I have forgotten my login or password.
- Can you help me find a certain product?
- Where do you ship?
- How do you ship?
- How much is shipping?
- Can you disassemble guns before shipping?
- Can you order parts for me?
- I want to know if a product is in stock?
- Can you email me when a product comes in stock?
- What currency are your prices?
- How do I pay?
- How do I pay through PAYPAL?
- What happens if I receive a faulty or malfunctioning product?
- What is your return - refund policy?
- Is airsoft legal where I live?
- Can you paint guns 2-Tone for UK?
- Can you ship to UKARA registered members?
- How long will orders take to reach me?
- What guarantees are offered?
- What is your privacy policy?
- Will I be charged import taxes or duties?
- Why should I buy from RedWolf Airsoft Specialists?
- How many chargers do I need to buy?
- Do you buy or sell second-hand guns?
- Should I reuse BBs?
- Can you upgrade / power-up guns?
- How loud are airsoft guns?
- How strong is the recoil on airsoft guns?
- My order was shipped by UPS and the parcel delivery is delayed. Is there a UPS number I can call to check on it?
- How to calculate Joules and FPS?
- Do you wholesale?
- Do you have a telephone number or fax number to take orders?
- Are there times during the year which you are closed for business?
- I've sent many emails to you but have not gotten a response. What's going on?
 
I have forgotten my login or password.
Please click here to retrieve your login password.
CLICK HERE If that does not work, contact us or email webmaster@redwolfairsoft.com to ask for your login and/or password.
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Can you help me find a certain product?
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Where do you ship?
We ship within the United Kingdom, Bulgaria, Italy, Portugal ( Accessories only ), Republic of Ireland and Turkey. Including HM Forces (BFPO)

Please note that we do NOT ship to P.O. Boxes.
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How do you ship?
We send items via Royal Mail, Parcel Force, or UPS however any Realistic Imitation Firearms are sent via Parcel Force, or UPS. Items sent out on Friday will not reach you until Monday Express24, or Tuesday Standard delivery. We do offer Saturday and Sunday delivers (for orders placed by 4pm Friday) UK mainland only, please select relevant shipping option at checkout.
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How much is shipping?
Free Standard Shipping on basket total of 150.00 or more (shipping not included) Standard Delivery 48hrs (Does not include Saturday or Sunday delivery) 6.00 Express 24 (Does not include Saturday or Sunday delivery) 9.00 Saturday or Sunday delivery 27.40 (For orders placed before 4pm Friday) Shipping cost are for UK main land only does not include Northern Island, Channel Island, Isle of Mann or Scottish Island or Highlands. Shipping cost for Northern Island, Channel Island, Isle of Mann or Scottish Island or Highlands and EU countries will calculated when you checkout.
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Can you disassemble guns before shipping?
In general we do not disassemble guns prior to shipping. Some customers ask us to do this for certain countries where Airsoft is illegal. However, we cannot guarantee that all packages will make it to you successfully so in general, we do not encourage trying this. Additionally even if all parts did make it through, you may not be able to put the gun back together properly. So our short answer to this question is general "no".
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Can you order parts for me?
Yes we can order parts for your gun.
Please look in the manual for you gun and find the EXACT part number and email us. Then we will request our purchasing department to order it for you.

Unfortunately due to the number of requests for parts, we cannot email everyone individually when the parts come in. So kindly just check our website about 2-3 weeks after your request to see if the part has been uploaded to our site.
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I want to know if a product is in stock?
Our stock status on our website is real time. If our website shows the ADD TO CART button next to a product, that means the product is physically in stock and sitting in our warehouse, and ready to be shipped to you immediately.

If you see the words "Out of Stock" on our website next to a product, that means the product is not in stock.
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Can you email me when a product comes in stock?
Our website has a STOCK ALERT function.

In order to see the Stock Alert button for the product that interests you, please sign into your account on our site. Then you will see the yellow Stock Alert link. Please note that you will only see this link AFTER you log into your REDWOLF account.

Once you click on it, we will email you when the product comes back in stock. We will email you at the address that is under your registered account.
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What currency are your prices?
GBP - British Pounds. If you are living in another country, use our currency converter to find out what the prices are in your local currency.
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How do I pay?
We accept credit card, debit card and PayPal. Please note that we do not accept personal checks.
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How do I pay through PAYPAL?
Simply place an order on our site and select PAYPAL as you desired form of payment. You will be taken to the Paypal website automatically at the end of your checkout process.

Step-by-Step Guide To Using Paypal.
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What happens if I receive a faulty or malfunctioning product?
Our team of professional customer service representatives will be glad to assist you. You need to email rwuk.retail@redwolfairsoft.com with your order number for a return authorization. If the product in question is an airsoft gun, you can likely send it to one of our regional service centers for repair. Otherwise, please fill out the Return Product Form and include a copy along with your returned shipment to us.
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What is your return - refund policy?
We accept returns for store exchange credit, or refund via your payment method, to be determined by us. A 20% restocking fee is levied (at our discretion) on returned items that are correctly supplied. All special order items will incur 20% restock fee, once order has been confirmed.

Full Return Policy Details.
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Is airsoft legal where I live?
Airsoft is legal in many countries, though their legality is still hotly disputed in others. Always check your local laws ! In the UK airsoft as a hobby is legal however there are tight restrictions in place regarding the sale ,import and manufacture of realistic replicas . To learn about these restrictions visit http://www.ukara.org.uk/

Legality of Airsoft and What Options Exist For Me?.
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Can you paint guns 2-Tone for UK?
NO we do not currently supply two toned airsoft from our UK store
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Can you ship to UKARA registered members?
If you are a UKARA registered member, then we can ship to you without any problems. After you place your order online with us, one of our customer service representatives will email you and ask for your UKARA number. Once you provide it, we will look into the UKARA database to confirm your details. Once confirmed, we will ship your gun to you along with your UKARA number in the shipping invoice so that customs can check it.

Let me know if you have any additional questions. The good news is that we can ship any gun to you without any problem.
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How long will orders take to reach me?
On business days we will usually ship orders within 24 hours . Depending on postage option your delivery will usually take between 24 and 48 hours from despatch on mainland UK. We cannot be responsible for delays outside of our control or delays during public holidays etc
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What guarantees are offered?
Unless airsoft is illegal in your country, we offer a MONEY-BACK guarantee that you will receive your order .

We do not offer a guarantee on the products themselves since improper use can break a product very quickly. That's why you should read the instructions carefully before using your product. Should you find damage or problems with your purchase, please contact us within 24 hours for immediate action.

If an agreement has been reached for you to return any damaged or malfunctioning goods, You, Yourself are required to bear all shipping fees for all shipments incurred by any returns to RedWolf Airsoft.

Please note that we do not recognize technicians outside of our in-house staff, so items that have taken to 3rd party Airsoft technicians, or you yourself to disassemble or repair will not be covered by RedWolf Airsoft.

We cannot offer warranty periods beyond that since we cannot control how the gun or accessories are used.

Any problem reports made after 24 hours will not be honored by RedWolf Airsoft.

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What is your privacy policy?
We treat your personal information with the utmost respect. Please view our Privacy Statement.
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Will I be charged import taxes or duties?
Some countries will tax imported goods and this may apply to you. However, even this is not consistent for every state or region within each country, and the shipping company will also make a difference as to whether tax is charged or not. Taxation and import duties also might not be applied if customs does not inspect your package.

However, please understand that in some cases, your country may elect to charge a tax on items you order from RedWolf Airsoft. We have no control of this. If your government requests that you pay tax on your purchase, you must pay it to receive the product. We are not responsible for paying your taxes. Please read our Customs Duties and Taxes statement before you purchase. If an order is returned to us due to your refusal to pay import tax, we will charge a 20% restocking fee if the order is returned to us as a result. The shipping fee will also NOT be refunded. Kindly ensure you understand this policy before purchasing from us.
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Why should I buy from RedWolf Airsoft Specialists?
If superior service rivaling that of major online retailers and reasonably priced airsoft products is what you're looking for, then you have come to the right place. Our AEGs are priced equal to, and in most cases lower than, the manufacturer's suggested retail price (MSRP). Our proximity to Japan and our relationship with direct distributors and manufacturers in the ASEAN region alike allow us to keep costs low - and hence translate into savings for you. Our emphasis is on service and we are known for our caring attitude to do top notch work on removing trademarks for the US market. Our relationship doesn't end with the customer paying...rather, that represents the beginning. Today's economy has evolved into a global one where geographical barriers no longer enable strategically located retailers to charge unreasonable prices for imported products. With the efficiency of overnight mail and a diverse array of digital payment methods, which country we serve you from shouldn't mean anything. The value we can bring to you, however, means the world.
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How many chargers do I need to buy?
You only need one charger to power your entire AEG collection. Don't be fooled by other retailers that make you think you need to buy one charger for each AEG. However buying a decent quality charger is a good idea. Especially one capable of recharging and balancing both Lipo and Nickel based batteries
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Do you buy or sell second-hand guns?
Generally not as it is very hard to verify the condition and quality of pre-owned RIFs
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Should I reuse BBs?
Don't reuse BB's unless you want to wreck your gun very quickly. Used BBs may contain cracks and deformations that may ruin your gun.
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Can you upgrade / power-up guns?
Yes we do. If an upgrade option is available on a particular gun, you will be allowed to select it while browsing our shopping cart. Note that when you opt for an upgrade on an AEG, we usually include the appropriate battery on the upgrade to prevent you from selecting an inappropriate battery that would render the gun inoperable.

If you see a gun you like but there is not upgrade option, contact us and request for upgrade options. We will consult our engineers and add all available upgrade options for that gun immediately.
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How loud are airsoft guns?
Gas blowback guns typically sound similar in nature and loudness to popping a fully inflated balloon. AEGs are a little bit quieter and almost sound like a hammer smashing loudly on a plank of thick wood. No airsoft gun can possibly match the loudness of a real gun.
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How strong is the recoil on airsoft guns?
AEGs typically generate little to no recoil. You can feel an intense vibration when firing in full-auto mode. Recoil is present in gas blowback guns and handguns will generally kick in your hand when fired in semi or full auto mode. Keeping your aim will require a strong grip as the gun kicks up. However, the recoil is far far softer than a real gun. While the recoil on a real gun is strong enough to lift your arm entirely, a strong kick on an airsoft pistol will only kick and pivot your wrist.
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My order was shipped by UPS and the parcel delivery is delayed. Is there a UPS number I can call to check on it?
If your order was shipped by UPS and delivery to you has been delayed, you may contact your local UPS office directly to inquire. UPS provides toll free numbers in the countries listed below. Please have your tracking number ready when you call them.

Country Name: Finland -- Toll Free Number:0800-1-877-877
Country Name: Germany -- Toll Free Number:0800-882-6630
Country Name: USA -- Toll Free Number:1-800-782-7892
Country Name: Canada -- Toll Free Number:1-800-742-5877
Country Name: United Kingdom -- Toll Free Number:08457-877-877
Country Name: Belgium -- Toll Free Number:0800-12828
Country Name: Spain -- Toll Free Number:900-102-410
Country Name: France -- Toll Free Number:0800-877-877
Country Name: Norway -- Toll Free Number:0800-33470
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How to calculate Joules and FPS?
Joules measures the energy of a BB as it is fired and impacted upon its target. Joules accounts for both the speed and weight of the BB to caculated total energy of impact.

Velocity, or Feet Per Second (FPS) as it is usually referred to, simply measures the speed of the BB without taking into account its weight.

If you know the Joules rating of your gun and want to calculate the equivalent FPS, you will need to use a standard mathematical formulate to make the conversion.

View The Joules and FPS Equation
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Do you wholesale?
Yes, please inquire with us. We currently supply many retailers worldwide. Special pricing is available. Please fill in our Wholesale Contact form by clicking on the relevant link on the navigation bar on the left, or email ukwholesale@redwolfairsoft.com
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Do you have a telephone number or fax number to take orders?
Yes we do take phone orders Call 01684273070 option 1 monday - saturday 09.30 - 17.30 hrs
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Are there times during the year which you are closed for business?
Yes, we observe all major holidays. During these days, we will post a notice on our main page informing customers of this. Basically when the post office is closed, we are unable to ship our products out. You can send us orders and these will be processed on the first business day following the holiday in the order in which they were received.
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I've sent many emails to you but have not gotten a response. What's going on?
Please be sure to send to our rwuk.retail@redwolfairsoft.com address and do not send order inquiries to our webmaster@redwolfairsoft account. If you sent your inquiry during a public holiday or a weekend, please expect an answer by the following business day.

Also beware that some mail servers block our email address. If you have not received a response from us for a long time, consider mailing us from a Hotmail or Yahoo email account, or you can call our office directly.
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